Switch to a new device^@ for any reason, or opt for screen replacement up to two times within any rolling 12-month period

Dropped? Water damaged?
Or do you simply want to change your device?
Screen replacement also available!

@New one: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).

Update your device’s Registered device^{^}

If you get a new phone, you are allowed to update it once in a contract period. Simply update it online to maintain your Restart entitlements.

Get a brand new device or have your damaged device screen replaced

Switch to a new phone:
Delivered to you in as little as six hours.
Screen replacement:
Ready in as little as one working day.

Bolttech could arrange data transfer service to new device when you choose to switch to a new device, please contact Bolttech for details: 5803 2496

Provide your details

Go to https://restart-device.bolttech.hk/hk/en/swap to select a like-for-like or similar device of a similar price range and generation and provide some basic information.

Get a new device

Your shiny new mobile device will be delivered to a location of your choice in as little as six hours.

1O1O How to register a new device for your Restart service

1O1O Restart Service – How to update device IMEI registration

How to request for device screen replacement service

Please click here for the details of designated handset models

Restart 3.0		HK$48/month Applies to designated models, except foldable smartphones	HK$68/month Applies to designated foldable smartphones
Screen replacement	required to pay a replacement fee of 3% of the Original SRP.	✓ up to two times Switch or Screen replacement service within any rolling 12-Month period	✓ up to two times Switch or Screen replacement service within any rolling 12-Month period
Switch	required to pay a switch fee of 28% of the Original SRP.

Above service plan must agree to a minimum 24 months commitment period and Terms and Conditions applied, for details, please refer to https://restart-device.bolttech.hk/hk/en/terms-and-conditions

NEW

No question asked!
Covers even your device is stolen or lost^%

1-time device replacement^%
and exchange your device for a new one or have your handset screen replaced up to two times within any rolling 12-Month period

^% The replacement device for device replacement service will be a new device, without the original packaging and without any accessories. For device replacement, you will be required to pay a device replacement fee of 70% of the Original SRP of the Registered Device at the time of registering the service, only applicable for selected device models and up to 1 time during contract period.

Learn More

Subscribe to a 5G service plan

Get up to 2 months' Restart 3.0 Handset Switching Service for FREE when subscribing to a 5G service plan.

WhatsApp one of 1O1O’s sales representatives or visit any 1O1O Centre for details.

Restart Service detail
(“Restart Service” refers to application before 17 May 2022)

Restart Handset Switching Service is now upgraded, can enjoy same protection as Restart 3.0 Handset Switch Service

Restart 3.0 Handset Switch Service (Switch and Screen Replacement only) Terms and Conditions ▼


Restart 3.0 Handset Switch Service (Switch and Screen Replacement only) Terms and Conditions Restart 3.0 Handset Switch Service (the “Service”) is provided to you by Bolttech Device Protection Hong Kong Limited (“bolttech”). You confirm to have read, understood and accepted the terms and conditions of bolttech (the “Restart Program Terms and Conditions”) as stated in https://restart-device.bolttech.hk/hk/en/terms-and-conditions. Application for the Service is subject to approval by bolttech. Unless otherwise explicitly indicated by us in writing, the Service is available only to HKID or passport holders who have subscribed to our post-paid services. The Service is only applicable to eligible device models (“Eligible Device”). To apply for the Service, you must subscribe to designated mobile plans (“Designated Mobile Plans”) at the time of Service subscription; or you have an Eligible Device, please refer to https://restart-device.bolttech.hk/hk/en/device-plans for details. Eligible Device: eligible device model which are purchased from csl, 1O1O as a standalone device or a designated retailer; and the device owned by you. Eligible Device must be in good conditions. Upon your application, you will be required to present your device for inspection to see if it is eligible for the Service, as well as provide the device model and IMEI number of your device. The Service allows you to during the Service period (a) Switch Service: switch your eligible registered device for a replacement device (“Switch”) up to 2 times in each rolling 12-month period by paying to bolttech a switch fee (the “Switch Fee”) of 28% of the original suggested retail price of the Registered Device prevailing at the time of your service application at csl/1O1O store (the “Original SRP”) and/or (b) Screen Replacement Service: replace a screen for your registered device (“Screen Replacement”) up to 2 times in each rolling 12-month period by paying to bolttech a replacement fee (the “ Screen Replacement Fee”) of 3% of the Original SRP. The Program does not allow you to replace SIM cards or any accessories of the Registered Device. The above 2 services as in (a) and (b) are collectively called “Service Requests”, each a “Service Request”. You will also be required to pay a monthly subscription fee (as set out in the application form) for the Service. “Restart Program Terms and Conditions” apply. For full terms of the Service, please see “Restart Program Terms and Conditions” linked in paragraph 1 above. Screen Replacement Service is only applicable to smartphone or tablet. If you submit a Screen Replacement request, our Service Provider will either replace your Registered Device screen or replace your Registered Device. For full terms and conditions of the Screen Replacement Service, please refer to “Restart Program Terms and Conditions” linked in paragraph 1 above. If customer fails to provide IMEI number of the Eligible Device when applying this service, the system will arrange a set of temporary IMEI numbers to bolttech until customer can provide it. You must provide your Eligible Device’s IMEI number to bolttech in order to be eligible for any Service Request. If you do not provide such IMEI number at the time of application, please ensure that it is provided to bolttech subsequently. Service Request will only be accepted if the IMEI numbers of the device you present for such Service Request matches with the IMEI number of the device you registered as the registered device. The paid Service fees are not refundable. Signed contract period will not be changed and extended, fees will not be refunded. Please refer to Restart Program Terms and Conditions for the number of device switch or screen replacement you are entitled to during each 12-month rolling period during the Service period. Screen replacement service is available to Eligible Device only. The Replacement Device is supplied and delivered to you by bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied). The Substitute Device for Switch service does come with the original packaging. It is not guaranteed that the Substitute Device is of the same model or colour as your registered device. CSL is not the supplier of the Service, and makes no representation or guarantee as to the quality of the Service provided by bolttech. In case of any enquiry or dispute about the Service, please contact bolttech directly on 58032496. If you terminate the Service before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period. The Service will terminate immediately when your Designated Mobile Plan is terminated by you or by CSL. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail. If you do not hand in your registered device or fail to comply with “Restart 3.0 Program Terms and Conditions” , bolttech may charge you up to 72% of the Original SRP in addition to the Switch Fee. bolttech may take a hold on your credit card at the time of the switch for the purposes of such additional charge.

^ For details on updating original registered device, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions.

＠ New device: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability). For Restart Handset Switch Service Terms and Conditions registered before 17 May 2022, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions.

Terms & conditions for Limited Period Offer:▼


Terms & conditions for Limited Period Offer: Limited-period offer Offer 1: Waiver of 4 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) Promotion period: Starting 17 May, 2022 to 22 May, 2023 Details: Purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), subscribing to a designated service plan – as well as Restart Service– and agreeing to a 24-month commitment period in respect of both services entitles you to a waiver of four months’ Restart Service fees. Service fees for the 6th, 12th, 18th and 24th months shall be waived during the 24-month commitment period. Terms & Conditions apply. Offer 2: Waiver of 2 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) Promotion period: Starting 17 May, 2022 until further notice Details: Two months’ waiver of fees for Restart Service is applicable only to designated customers subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping). Customer must agree to a 24-month commitment period in respect of both services, and purchase a designated handset one time only. The monthly fee for Restart Service shall be HK$58 starting from the third month of the commitment period. Terms & Conditions apply. Offer 3: Waiver of 6 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) Promotion period: Starting 17 June, 2022 to 22 May, 2023 Details: An existing csl or 1O1O customer making a standalone purchase of a handset at a suggested retail price of HK$5,000, or less, at a csl or 1O1O outlet (except online outlets such as Club Shopping), and agreeing to a commitment period of 12 months, is entitled to a waiver of six months’ Restart Service fees. Each customer can utilise the offer one time only and is also required to redeem 100 Clubpoints. Such redemption of Clubpoints requires a customer to show his/her membership of The Club. Amendment or cancellation will not be accepted after confirmation of redemption. The Clubpoints concerned will be deducted immediately from your membership account at The Club. The Clubpoints calculation and redemption are subject to Terms and Conditions of Club HKT Limited. For details, please visit www.theclub.com.hk Under this offer, the monthly fee for the first six months of the 12-month commitment period shall be HK$48. Service fees for the period from the seventh to the 12th month shall be waived. After the 12-month commitment period, starting from the 13th month, the monthly service fee shall be HK$48 until the service is cancelled by you. This will require at least 30 days’ notice. Terms & Conditions apply. Offer 4: Waiver of 3 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) Promotion period: Starting 2 August, 2022 to 22 May, 2023 Details: Upon purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), subscribing to a designated service plan – as well as Restart Service– and agreeing to a minimum 24-month commitment period in respect of both services entitles to a waiver of three months’ Restart Service fees one time only. Service fees for first 3 months shall be waived during the 24-month commitment period, monthly fee for Restart Service shall be HK$48 starting from the fourth month of the commitment period. Existing customer upon a standalone purchase of a designated handset from a csl or 1O1O outlet (except online stores including Club Shopping) entitles you to a waiver of three months’ service fee for Restart Service in respect of one designated handset on one occasion. The monthly fee for Restart Service shall be HK$48 starting from the third month. If you do not agree to continue subscribe the service after free trial, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply. Offer 5: Waiver of 12 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) Details: (1a) Promotion period: Starting from 9 September, 2022 to 22 May, 2023 (a) Upon purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), subscribing to a designated 5G service plan – as well as Restart Service– and agreeing to a minimum 24-month commitment period in respect of both services entitles to a waiver of twelve months’ Restart Service fees one time only. Service fees for first 12 months shall be waived during the commitment period; monthly fee for Restart Service shall be HK$38 starting from the thirteenth month of the commitment period, except foldable smartphone. Or (1b) Promotion period: Starting from 9 September, 2022 to 31 October, 2022 (b) Existing customer upon a standalone purchase of a designated handset from a csl or 1O1O outlet (except online stores including Club Shopping) entitles you to a waiver of first twelve months’ service fee for Restart Service in respect of one designated handset on one occasion. The monthly fee for Restart Service shall be HK$48 starting from the thirteenth month, except foldable smartphone. If you do not agree to continue subscribe the service after free trial, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply. (2) Promotion period: Starting from 8 November,2022 to 30 November, 2022 Details: (a) Upon purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), customers can enjoy subscribe to 12-month Restart Service at special price HK$580 (suggested retail price HK$599), and will automatically terminate after the 12th month. Terms & Conditions apply. Offer 6: Online Store Exclusive Offer Promotion period: Starting 18 October, 2022 to 17 March, 2023 Upon purchase a designated standalone handset device via 1O1O/csl online store (https://eshop.hkcsl.com/en_HK/home ) (the “Online Store”) during the promotion period (“Promotion Period”) is entitled to a six-month service fee waiver of Restart 3.0 Handset Switch Service without a commitment period (“The Offer”) and will automatically terminate after the 6th month. Terms & Conditions apply. Details: Upon purchase of designated handset device, can get Six months’ Restart 3.0 Handset Switch Service (“The Service”), value at HK$288(except foldable smartphone model) or HK$408 (designated foldable smartphone model) (“Eligible Device”), please refer to https://restart-device.bolttech.hk/hk/en/device-plans for details. Only applicable to each eligible device one time only. Limited offer, available while stock last. The Service redemption code will be delivered in form of redemption letter after order confirmation, together with the ordered device send to customers’ delivery address. Each redemption code can only be used ONCE, to redeem The Service for one eligible handset device. Service period will commence from the date bolttech send out application confirmation email, and will automatically terminate after the 6th month. Customer must redeem and register for The Service on or before the date as stated in the letter, failing which the code will expire without compensation. To enjoy The Service, customers can access to bolttech designated redemption website, type in the redemption code as shown on your redemption letter. By using the bolttech website, you agree and acknowledge that bolttech may be collecting certain personal data (such as your email address). For details, please refer to relevant “Personal Data Protection Policy and Practice”. The said third party web page is not operated by CSL Mobile Limited (“CSL”) and CSL is not liable for the content of the said third party web page. If your order includes The Service, application to refund the device bought under this promotion, The Service will automatically terminate. By redeeming and register for The Service, you are deemed to have read and agreed to be bound by these Terms and Conditions, as well as “Restart 3.0 Handset Switch Service Terms and Conditions”, refer to https://www.hkcsl.com/en/restart/ for details. Offer 7: Waiver of 3 months’ service fee for Restart 3.0 Handset Switch Service (“Restart Service”) Promotion period: 22 June, 2023 until further notice Upon purchase a designated standalone handset device at any csl or 1O1O outlet or 1O1O/csl online store (https://eshop.hkcsl.com/en_HK/home ) (the “Online Store”) during the promotion period (“Promotion Period”) is entitled to a three-month service fee waiver of Restart 3.0 Handset Switch Service without a commitment period (“The Offer”) and monthly fee will be $48 starting from the 4th month of commitment period. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. Terms & Conditions apply. Promotion period: 27 July, 2023 until further notice Upon purchase a designated standalone handset device at any csl or 1O1O outlet or 1O1O/csl online store (https://eshop.hkcsl.com/en_HK/home ) (the “Online Store”) during the promotion period (“Promotion Period”) is entitled to a three-month service fee waiver of Restart 3.0 Handset Switch Service without a commitment period (“The Offer”) and monthly fee will be $68 starting from the 4th month of commitment period. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. Terms & Conditions apply.

Samsung Galaxy Flip6/Fold 6 Limited period offer: Starting from 24 July, 2024, each existing customer upon purchase of one Galaxy Z Flip6/ Galaxy Z Fold6 can redeem 12months Restart 3.0 Handset Switch Service with 1000 Club Points (applicable to Galaxy Z Flip6) or 2000 Club Points (applicable to Galaxy Z Fold6) one time only. From 13th month, service fee will be $48(Galaxy Z Flip6)/ $68 (Galaxy Z Fold6). If you do not agree to continue subscribe to the service after 12 months service period, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply.

Terms & conditions for Limited Period Offer: These offers are valid only during the promotion periods stated in the offer details (“Promotion Period”). These offers cover waiver of monthly fee for Restart 3.0 Handset Switching Service (“Restart Service”) only during the periods stated in the offer details, and do not cover switching or other fees. Unless otherwise stated explicitly, the offer cannot be used in conjunction with other offers (including but not limited to EPS discount offer, purchase of mobile device using a handset coupon, employee discounts and discount offers open to members of The Club). These offers cannot be utilized together. These offers can be used in conjunction with usual Clubpoint and standalone handset gifts (if any). Each designated handset can be obtained via these offers one time only. These offers are bound by Restart Service Terms & Conditions. Please go to https://www.hkcsl.com/en/restart/ for details. The General Terms & Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/)to the relationship between csl and yourself, in respect of the mobile service and Restart Service. csl reserves the right to vary or cancel these offers and/or amend these Terms & Conditions at any time without notice. In the event of dispute, decisions made by CSL and/or Bolttech Device Protection Hong Kong Limited shall be final and binding. In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms & Conditions, the English shall prevail.

Switch to a new device@ for any reason, or opt for screen replacement up to two times within any rolling 12-month period

Dropped? Water damaged? Or do you simply want to change your device? Screen replacement also available!

Update your device’s Registered device^