The 1O1O Gift Voucher (Gift Card) is preloaded with value to be used as a shopping card, which acts as an ideal gift for any occasion. Armed with the card, friends and family can choose from a huge collection of designated mobile devices, gadgets & accessory items when shopping at a 1O1O Center. Alternatively, they can use the voucher or card to settle a 1O1O mobile bill.

Any minimum or maximum value for a 1O1O Gift Voucher (Gift Card)?
Gift Voucher (Gift Cards) can be purchased from any 1O1O Center in any denomination between HK$500 and HK$20,000.

How do I purchase a 1O1O Gift Voucher (Gift Card)?
Purchase at any 1O1O Center via using credit card or EPS for payment settlement.

Can I use a 1O1O Gift Voucher (Gift Card) to purchase another 1O1O Voucher (Gift Card)?
No. 1O1O Gift Voucher (Gift Card) cannot be used to purchase another 1O1O Voucher (Gift Card). Value held by a Gift Voucher (Gift Card) cannot be transferred to another Gift Voucher (Gift Card).

Can I use multiple Gift Vouchers (Gift Cards) in a single transaction?
Yes. There is no limit to the number of Gift Vouchers (Gift Cards) used in a single transaction.

Can I use a Gift Voucher (Gift Card) to purchase items on sale?
Yes, you can use the Gift Voucher (Gift Card) to purchase any item at any 1O1O Center.

Is a 1O1O Gift Voucher (Gift Card) subject to an expiry date?
A 1O1O Gift Voucher (Gift Card) is valid for two years from the date of purchase. Gift Voucher (Gift Card) value is forfeited immediately upon expiry. You can confirm exact expiry date and get more information by visiting any of our 1O1O Center. You can also check your Gift Voucher (Gift Card) expiry date and remaining balance at www.1010.com.hk/e/giftcard.

Are Gift Voucher (Gift Cards) transferable?
Gift Voucher (Gift Cards) are redeemable by the bearer in full or part payment for goods or services sold at any 1O1O Center.

What if I lose my Gift Voucher (Gift Card)?
Lost, stolen or expired Gift Voucher (Gift Cards) will not be re-issued.

How do I check the value left on my Gift Vouhcer (Gift Card)?
You can visit any 1O1O Center to confirm the exact expiry date or get further information. You can also check your Gift Voucher (Gift Card) expiry date and remaining balance at www.1010.com.hk/e/giftcard. You can also check your balance online.

Can I add value to my Gift Voucher (Gift Card)?
No. Adding value to an existing Gift Voucher (Gift Card) is not applicable.

Where can I find the Gift Vouhcer (Gift Card) number?
You can find the 16-digit alphanumeric on the reverse of the Gift Card, in the top left-hand corner, underneath the barcode.

Where can I find my Gift Voucher (Gift Card) PIN code?
You can find the 6-digit alphanumeric PIN on the reverse of the Gift Card, below the scratch area.